Melodyrack (melodyrack.shop). Last updated: November 3, 2026.
Who sells Melodyrack products? Melodyrack is a store name operated by an individual owner based in Vietnam. It is not a registered company or LLC. Owner location: Tdp So 4, Xuan Tao, Bac Tu Liem, Ha Noi, Vietnam, phone +84 945 874 399. U.S. contact office: 30 N Gould St, Ste R, Sheridan, WY 82801, phone +1 (406) 505-9169. Email [email protected].
Are these official artist, band, or movie shirts? No. Designs are original unless a product page expressly says a specific design is licensed. We do not sell counterfeit goods.
When is my shirt printed, and does it ship from Vietnam? Your shirt is printed after you order, by Printful in the United States. Processing time is 3–7 business days. It does not ship from Vietnam.
How much is shipping, and how long does it take? United States: $6.99 per order, 3–7 business days to print, then 7–10 business days in transit. International: $12.99 per order, 3–7 business days to print, then 10–14 business days in transit. The shipping fee is charged once per order and shown at checkout before you pay. These times are estimates, not guaranteed delivery dates.
Which countries do you ship to? We ship to the United States and to international destinations available at checkout. If a country cannot be selected at checkout, we do not ship there. Import duties, customs fees, and local taxes outside the United States are not included in the product price or the $12.99 shipping fee. They are the recipient’s responsibility. Mail returns are accepted for United States deliveries only.
Which currency and payment methods do you use? All prices are in U.S. dollars (USD). Payments are processed by PayPal. You can pay with a PayPal account or, where PayPal offers it, a credit or debit card.
Will I get tracking? When the carrier provides a tracking number, we email it to the checkout address.
Can I change or cancel an order? Email us with your order number. If production has not started, we can cancel and refund it. After production or shipment, use the Refund and Returns Policy after delivery.
What is your return policy? United States deliveries only: 30 days from delivery, defective and non-defective items, new condition for non-defective items, no exchanges, free mail return label, no restocking fee. Refund within 10 days after we receive and inspect the return, to the original payment method. The outbound $6.99 shipping fee is refunded only if the return is due to our error. International deliveries are not eligible for mail returns.
Do I have to send a return to Vietnam? No. Use the prepaid return label we send you. Do not mail items to our contact addresses.
What if my shirt arrives damaged, defective, or incorrect? United States: contact us within 30 days of delivery with your order number and photos, and see the Refund and Returns Policy. International: contact us within 14 days of delivery with your order number and photos, and we will review a refund or replacement.
How do I choose a size? Use the size chart on the product page. We do not exchange sizes.
Do you offer gift wrapping or notes? No.
How do you handle personal information? We share name, contact details, and shipping address with PayPal, Printful, and the carrier as needed to complete your order. Full card numbers are not stored on melodyrack.shop. See our Privacy Policy for details.
How do I report a copyright or trademark concern? Email [email protected] with the subject “DMCA notice” or “Trademark notice” and the product URL.